THROUGH challenging times, Filipinos have always found solace and support in being part of communities. That sense of belonging in a space with people we share something with has become a lifeline, especially as we continue to battle through the pandemic.
To extend Globe’s unique brand of care, the leading digital solutions platform is reaching out to more broadband customers by setting up new Viber communities.
Globe At Home has set up three more Viber communities this year to serve residents of Bonifacio Global City and McKinley, Acacia Estates, and select villages in Quezon City.
To date, Globe has 14 Viber communities catering to more than 7,000 members from Valenzuela, Cavite, Naga and Camarines Sur, Legazpi and Albay, Cebu, Davao, and other partner villages.
“These communities are our way of bringing care closer to home, assuring our customers that help is only a message away when they need it. Concurrently, our hotline remains open for customers who need utmost care such as our senior citizens and those affected by calamities,” said Beck Eclipse, Globe’s Chief Customer Experience Officer.
Broken down, Globe owns and manages 11 Viber groups with a total of 5,406 members, and joined 3 groups established by partners to serve 1,986 members.
Since the launch of its first Viber community in 2020, Globe At Home has continued to make strides in expanding to other communities around the country.
This brand of #AlagangGlobe is part of the company’s commitment to the United Nations Sustainable Development Goals, particularly UN SDG No. 9 which highlights the roles of infrastructure and innovation as crucial drivers of economic growth and development.
These localized groups deliver targeted and more focused servicing such as addressing community-specific queries and concerns like fiber availability in the area and local service disruptions, recommending the best customer channel for a specific concern, and offering products that are relevant to the community. Members also get immediate assistance from live Globe Care Specialists and same-day repair visits depending on the time the concern was raised.
Likewise, the communities provide updates on the latest plans and relevant offers in their areas, as well as restoration efforts in case of outages.
More and more customers use these Viber communities to get the support they need and are sharing their positive experience.
