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GCash removes clickable links in SMS, emails to improve security of users

In its continued commitment to protect Filipinos against scammers and fraudsters, GCash, country’s leading mobile wallet is ramping up security measures by removing clickable links in all emails and text messages to keep users from falling prey to fraudulent activities.

The move is being implemented in response to growing incidence of fraud, particularly Account Takeover (ATO) which is a type of phishing scam where fake GCash emails or messages are created by fraudsters to trick users into clicking on a link or fake websites to get information such as their GCash number, OTPs, or MPINs.

By removing links in emails and SMS, GCash ensures users are only getting legitimate messages for GCash transactions. It also assures users that GCash will not send clickable links through said channels to keep its user’s personal data and transactions in the app safe and secure.

“Removing clickable links in emails and SMS is an added layer of protection for our users. It is our utmost priority to safeguard their personal data and to ensure that GCash continues to be a safe and secure finance app for millions of Filipinos. This is part of our relentless efforts to strengthen and implement state-of-the-art security measures to make sure that our users’ personal information are safe and that fraudsters and cybercriminals are apprehended,” GCash president and CEO Martha Sazon said.

GCash protects personal data and accounts of its users by employing various security measures including cyber threat detection and analytics, vulnerability scanning, as well as incident response and forensics.

Through its amplified #GSafeTayo campaign, GCash urges its users to be extra vigilant when making transactions on the app and reminds users to never share their MPIN or OTP, as well as to never click links outside of the GCash app, especially from websites or senders which you have not verified to be legitimate.

Aside from ramping up its educational campaign on how users can protect themselves from scams, GCash has also been proactively teaming up with authorities to go after cyber criminals.

“GCash has been a solid partner of the Philippine National Police Anti-Cybercrime Group (PNP-ACG) and other law enforcement agencies in clamping down on scammers. As we make more arrests, may it serve as a stern warning to criminals that we are vigilant and adamant in making sure perpetrators are put behind bars,” said Ingrid Beroña, GCash Chief Risk Officer. “Through these combined efforts, our users can rest assured that their funds and data remain safe and secure with GCash.”

To report scams and fraudulent activities, visit the official GCash Help Center at or message Gigi on the website and type, “I want to report a scam.” GCash reminds its users that it will NEVER send personal messages to address concerns or get personal information, especially the MPIN and One-time Pin (OTP). Customers can also contact the official GCash hotline 2882 for queries and other concerns.


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