MANILA — AirAsia Philippines has assured all guests flying to various provinces for the observance of All Souls and All Saints Day of a smooth and on-time customer journey at the NAIA Terminal 2.
To show the airline’s readiness for Undas and the long weekend, AirAsia Philippines Chief Executive Officer Ricky Isla and Manila International Airport Authority Officer in Charge Bryan Co. together with other airport officials conducted a walkthrough of AirAsia check-in counters kiosks, and boarding gates at the NAIA terminal 2.
AirAsia expects to operate more than 700 domestic flights and carry over 90,000 guests from 27 October to 1 November. This is 8% higher than the same figures for the same period in 2022 with all domestic destinations averaging 90-93% passenger load.
To support the influx of guests, aside from 20 check-in counters, 4 customer happiness counters were also activated to efficiently address guests’ concerns. In addition, four self-check-in kiosks are made available to facilitate contactless check-in, especially those without check-in baggage.
“We would like to guarantee our guests of a smooth journey this holiday as they travel to their provinces and fly back to Manila. We have activated all and even augmented our ground operations staff to man the check-in counters without breaks. This exercise will also support MIAA’s positive on-time performance,” Mr. Isla said.
AirAsia Philippines is closing the month of October on a positive 90% on-time performance.
“With the commitment of our airline and industry partners, we aim to maintain our strong OTP record from the long weekend rush this year. Our objective is to minimize crowding in passenger and aircraft movement areas through the timely dispatch of flights. We’re striving to establish this as a norm at NAIA. Thanks to our partnerships with airlines and government agencies, passengers are starting to notice a positive shift in NAIA operations,” shared OIC Co.
With the long weekend coinciding with this year’s All Saint and All Souls Day, more people are expected to leave for the provinces this weekend. To avoid being stuck in the traffic rush, AirAsia Philippines is encouraging all its guests to allot extra travel time, at least 3 to 4 hours before their scheduled flight.
Guest are also advised to regularly check their phones and email, or visit the airasia Superapp, the AirAsia website (www.airasia.com), and AirAsia social media channels for the latest travel advisories.
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