GOVERNMENT Service Insurance System (GSIS) members and pensioners are now enjoying “digital GINHAWA”—ease and well-being through technology—as the pension fund reports that more than 99% of its transactions in the first half of 2025 were completed online.
From January to June, almost all GSIS services, including loan applications and member information inquiries, were accessed through the GSIS Touch mobile app and GWAPS (GSIS Wireless Automated Processing System) kiosks. This digital transformation translates to greater convenience: members can transact anytime, anywhere, without waiting in line at GSIS offices.
“Digital GINHAWA means comfort, accessibility, and peace of mind for our members. Now, applying for loans, checking records, and accessing benefits can all be done with just a few taps on your phone,” GSIS president and general manager Wick Veloso said.
GSIS data showed that each member’s information inquiry and nearly all loan computations and applications were processed digitally from January to June. Online loan applications rose from 98.5% in the first quarter to 99.1% in the second quarter, with loan computation requests consistently above 99.5%.
The GSIS also reported strong member adoption of digital channels for the mandatory active renewal of pensioners’ status called APIR (Annual Pensioners’ Information Revalidation). In the first quarter of 2025, 95% of all APIR transactions were processed digitally through the GSIS Touch app and GWAPS kiosks. This figure climbed even higher to 97% in the second quarter, underscoring members’ growing preference for “digital GINHAWA” and the convenience of handling important requirements online.
With over two million registered users, the GSIS Touch app provides 24/7 access to loan applications, benefit monitoring, pensioners’ active status renewal and compliance (APIR) and more, allowing members, including those in remote or overseas locations, to manage their accounts anytime.
“We are committed to expanding our digital services so that every member can experience digital GINHAWA, wherever they are,” Veloso said. “I urge those who haven’t downloaded the GSIS Touch app to do so now and to keep their contact details updated for uninterrupted access.”
GSIS members and pensioners can stay informed through the official website- www.gsis.gov.ph, or by following GSIS on Facebook, Instagram, YouTube, and TikTok. For assistance, they may call the GSIS Contact Center at 8847-4747.
