Globe expressed its support for the Davao City Government’s ongoing cleanup of overhead cables, being implemented under Ordinance No. 0354-23, also known as the Anti-Spaghetti Wire Ordinance of 2023.
Passed in December 2023, the ordinance aims to improve public safety and urban order by requiring service providers to relocate their installations to designated poles and reduce cable clustering in public spaces. Full implementation began this year.
As the cleanup progresses, Globe shared the challenges that arise from receiving notifications only a few days before scheduled clearing activities—a timeline that makes it difficult for technical teams to adjust and properly inform affected customers.
“We are one with the Davao LGU in working toward safer, more resilient communities,” Adonis Evangelista, Globe Customer Field Services Head for Visayas and Mindanao, said. “At the same time, we hope for better coordination among all stakeholders involved, so that any disruption to essential services—like internet connectivity—can be minimized.”
Globe explained that the clearing operations can impact customers who rely on these services every day.
“We need time to notify our customers when their service may be interrupted, and to set expectations on restoration timelines,” Evangelista added. “While repairs typically take 24 to 48 hours, we will start restoration operations once clearing operations are done.”
Phase 2 of clearing operations is scheduled to commence on June 7, 2025, in the following areas:
- Bonifacio Street
- Rizal Street
- Padre Gomez Street
- Mabini Street
- Artiaga Street
- Faura Street
- Quezon Street
- Portions of Boulevard
- Portions of Roxas
Globe emphasized its willingness to work closely with the LGU and all parties involved to reduce the impact on customers and help implement the ordinance more smoothly. The company has also committed to continuing real-time SMS alerts to affected customers and addressing service concerns as quickly as possible.
“This is beyond Globe’s control, but we want our customers to know we’re doing everything we can to manage the situation and restore service quickly,” Evangelista said. “We will continue to collaborate with the LGU and fellow providers to find a more coordinated approach that supports the city’s goals while protecting connectivity for Davao residents.”
