THE DEPARTMENT of Social Welfare and Development (DSWD) Field Office XI held an information and service caravan, dubbed, “Tamang Tulong sa Tamang Serbisyo” on May 23, 2025, from 8 a.m. to 5 p.m. at the Barangay Marilog Proper covered court.
This community-centered activity was a key initiative of the DSWD’s Social Marketing Unit (SMU), in line with the directive of DSWD Secretary Rex Gatchalian to foster a stronger communication mindset across the Department through the “Tamang Tulong sa Tamang Impormasyon” campaign. It aims to enhance public awareness and engagement by directly bringing vital information and services to the communities that need them most.
The caravan gathered from 80 to 100 participants, including residents from various sectors—women, solo parents, senior citizens, persons with disabilities, indigenous peoples, and low-income families. Also in attendance will be representatives from the City Social Welfare and Development Office (CSWDO), Barangay Local Government Unit (BLGU), partner agencies, stakeholders, and implementers of DSWD XI programs and services.ave access to comprehensive assistance to sustain their improved well-being.
The activity underscored DSWD’s commitment to transparency, accountability, and community empowerment, bridging the information gap and improving the delivery of social protection services. Through face-to-face interactions, the public will gain access to important updates, grievance mechanisms, and digital innovations being introduced by the department.
A range of service booths were made available throughout the day, including:
- Help Desks for key programs such as CBSS, CRCFs, SocPen, 4Ps, AICS/AKAP, SLP, RACCO, DRMD, and the Pag-abot Program
- The Tamang Tulong sa Tamang Impormasyon (3Ti) booth for accurate and timely information dissemination
- Digital Services introduction to promote ease of access to DSWD platforms
- The Public Assistance and Complaints Desk (PACD) for addressing queries and concerns on-site
This initiative was one of two major Information and Service Caravans scheduled for Calendar Year 2025, serving as a platform for continuous dialogue and responsive service delivery at the grassroots level.
