IN RECENT years, the growth of the business process outsourcing (BPO) industry in the Philippines has been unprecedented, boosting the country’s economy and providing employment to around 1.7 million Filipinos in 2023. This is foreseen to carry on in the coming years as new technology and global demand for BPO services continue to rise.
With this, it’s safe to say there’s no better time to enter and explore the BPO industry than now! Aside from a good salary and employee benefits, working in a BPO company also gives you the chance to advance your career path and reach your goals. Whether you’re already a BPO employee or an aspiring one, here are some tips to help you make the most of this opportunity.
Assess yourself
Identifying your strengths and opportunities for improvement is the crucial first step in taking control of your career growth. What are your skills, interests, and passions? What motivates you? How do you deal with pressure and setbacks in the workplace? By knowing these, you’ll be able to pinpoint the areas where you excel and those you need to work on to become an even better employee.
Set career goals
Once you’re done with your self-assessment, it’s time to set goals. Whether they’re short-term, long-term, or both, having goals can help you effectively visualize what you want for your future and identify what actions to take to achieve them. Of course, you have to select the right employer that can best support your career goals and set you up for success.
Learn and develop new skills
To take a step up in your career, you must constantly improve and keep up with the demands and standards of the industry you’re in. Search for webinars and workshops relevant to your line of work and interests that you can join to gain more knowledge.
Fortunately, a lot of BPO companies offer resources and training programs you can leverage to enhance both your technical and soft skills. Don’t pass up on those! Global BPO company iQor, for example, provides leadership training and development programs to its employees to equip them with new skills and support their personal growth.
Be open to feedback and mentoring
This tip best applies to those who are currently working in BPO companies. Feedback from supervisors is important in career improvement, so always participate in performance evaluations. The insights you get from these can help you understand your strengths and address gaps if there are any, enabling you to take the necessary actions to improve yourself and enhance your career growth.
At the same time, don’t be afraid to ask for support from your mentors and team leaders when faced with challenges. It’s also good to build a strong relationship with them and your colleagues to ensure a harmonious and nurturing working environment. That’s always a plus!
Choose the right employer
You’ll be able to thrive better in your chosen career path if you’re in a place that will freely let you do so. This is why it’s important to do your research before applying for a position in BPO companies. Make sure their vision for their employees aligns with the career goals you have set for yourself before signing on the dotted line.
If you’re looking for a place to work and grow your career, iQor is the place to be! iQor is a Great Place to Work®-Certified™ value-driven global BPO organization committed to creating rewarding experiences and human connections. Their employees enjoy flexible work-in-office and work-at-home positions with 17 contact centers spread across the Philippine archipelago. Interested applicants receive equal opportunities during the hiring process, regardless of whether they’re a senior high school graduate, a college degree holder, or have minimal or extensive BPO experience. Candidates are encouraged to visit https://apply.iqor.com.
Once hired, employees can take on a wide range of accounts in various large industries, including telecommunications, finance, healthcare, collections, and retail. iQor encourages employees to excel in their roles and acquire leadership skills through free training programs, ensuring growth throughout their career journey. Currently, in Davao, the company is set to hire close to 500 seasonal customer service representatives to support the year-end ramp, meeting the growing service demand for one of the world’s largest retail companies. Meanwhile, iQor Clark and Iloilo need almost 1500 and 1300 new customer service representatives, respectively, to support ongoing growth as 2024 closes.
