THE DAVAO City Overland Transport Terminal (DCOTT) management urged passengers to abide by its porter service system to avoid inconvenience and confusion, especially with the expected influx of passengers this holiday season.
DCOTT manager Aisa Usop said passengers must refer to the official porter service rates displayed inside the terminal before paying any fee, which is typically computed per kilo.
She also urged passengers to weigh their luggage before handing it to the porter. The DCOTT purchased an industrial weighing scale to guarantee that service rates are fair for both the passenger and the porter.
All terminal porters wear a three-digit number that can be used to trace the wearer in DCOTT’s database. So, passengers are encouraged to remember the number whose services they employ.
Usop also encouraged passengers to pay their porter fees at the terminal’s designated porter service counter manned by the “Officer of the Day” chosen from the pool of porters at the DCOTT.
Passengers may also ask for the standard rates at the same counter.
“Dili ta mubayad sa porter. Naa silaý table diha ang ‘officer of the day’– diha ta mubayad. Ug sa likod diha naa taý tarpaulin. Makita ninyo kung pila lang ang dapat bayaran ninyo (We don’t pay the porter. They have a table where the ‘officer of the day’ is stationed– that’s where we pay. And at the back there is a tarpaulin. You can see just how much you have to pay,” said Usop during the Madayaw Davao program of the Davao City Disaster Radio on Thursday.
It is up to the passengers if they wish to leave a tip to individual porters. In case of complaints or inquiries, the DCOTT also made its Public Assistance Counter more accessible.
“Kung naa pud sila’y reklamo, naa gyud mismo ang table nato na Public Assistance Counter. Diha gyud pagsulod nimo sa employee’s gate, so pwede diha dayon musumbong sila (If they have a complaint, our Public Assistance Counter table is right there. It’s right next to the employee’s gate so they can file a report right there),” the DCOTT manager said.
The number of security personnel has also increased in preparation for the Christmas season.
Usop said the DCOTT management has ensured the security and safety of passengers and their belongings. Nevertheless, passengers must also do their part by remaining well-informed and vigilant.
